Accessibility Policy

Effective Date: August 30, 2025
Last Updated: August 30, 2025

Our Commitment to Accessibility

At Wildspore Mushrooms, we believe that the healing power of functional mushrooms should be accessible to everyone. We are committed to ensuring our website, products, and educational resources are available to all users, including people with disabilities. This commitment reflects our core values of wellness for all, natural healing, and community inclusivity.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards established by the World Wide Web Consortium (W3C). These guidelines help make web content more accessible to people with a wide range of disabilities, including:

Visual impairments (blindness, low vision, color blindness)
Hearing impairments (deafness, hard of hearing)
Cognitive impairments (learning disabilities, memory issues)
Motor impairments (limited mobility, tremors)

Our Accessibility Features

Website Accessibility

Keyboard Navigation: Full website functionality available via keyboard navigation
Screen Reader Compatibility: Proper heading structure, alt text for mushroom images, and descriptive product links
Color Contrast: Minimum 4.5:1 contrast ratio for normal text and 3:1 for large text
Text Scaling: Content remains functional when text is enlarged up to 200%
Clear Language: Plain language for complex mushroom science and health information
Focus Indicators: Visible focus indicators for keyboard users
Error Identification: Clear error messages and form validation
Accessible Forms: Properly labeled contact and ordering forms

Product Information

Comprehensive Details: Complete ingredient profiles, extraction methods, and potency information
Allergen Information: Clear marking of potential allergens and contraindications
Dosage Guidelines: Easy-to-understand serving size and usage instructions
Safety Information: Accessible warnings about drug interactions and health conditions
Scientific References: Citations and research links formatted for screen readers
Multiple Formats: Product guides available in text, audio, and downloadable PDF formats

Educational Content

Mushroom Library: Accessible database of functional mushroom information
Health Benefit Descriptions: Clear, jargon-free explanations of mushroom properties
Usage Guides: Step-by-step instructions with visual and text alternatives
Video Content: Captions and transcripts for all educational videos
Scientific Studies: Accessible summaries of complex research

Customer Service

Multiple Contact Methods: Phone, email, live chat, and written correspondence options
TTY Support: Text telephone service for customers who are deaf or hard of hearing
Extended Consultation Time: Additional time for customers who need detailed health discussions
Flexible Communication: Accommodation for various communication preferences
Health Professional Support: Access to qualified staff for mushroom-related questions

Ongoing Accessibility Efforts

Regular Testing and Auditing

Quarterly accessibility audits using both automated tools and manual testing
User testing with people with disabilities to identify barriers in mushroom education
Regular review of new content and product launches for accessibility compliance
Third-party accessibility assessments annually
Testing of mobile app features for mushroom identification and education

Staff Training

Accessibility awareness training for all customer-facing employees
Specialized training on communicating complex health information accessibly
Regular updates on accessibility best practices and legal requirements
Customer service training on disability etiquette and health accommodation procedures
Training on assistive technology compatibility with our platforms

Technology Updates

Regular updates to website accessibility features
Implementation of new assistive technologies as they become available
Mobile app accessibility improvements for mushroom guides and ordering
Integration of accessibility considerations in all new educational content
Voice navigation options for hands-free browsing

Feedback and Improvement

We welcome feedback about the accessibility of our website, products, educational materials, and services. Your input helps us identify areas for improvement and better serve all members of our wellness community.

How to Provide Feedback

Email: accessibility@wildspore.com
Phone: 1-800-WILD-123 (1-800-945-3123)
Mail: Wildspore Mushrooms Accessibility Team
1016 Trinity Rd, Ashland City TN 37015

TTY: 711 (National Relay Service)
Live Chat: Available on our website with accessibility support

What to Include in Your Feedback

Specific description of the accessibility barrier you encountered
The web page, product, or educational content where you experienced the issue
Your contact information if you'd like a response
Any health-related accessibility needs for product recommendations
Suggestions for improvement (optional)

Response Timeline

We take accessibility feedback seriously and are committed to timely responses:

Acknowledgment: Within 1 business day
Initial Assessment: Within 3 business days
Resolution or Action Plan: Within 10 business days for website and content issues
Product-related Issues: Timeline varies based on complexity, but we'll provide regular updates
Health-related Inquiries: Priority response within 24 hours

Accessibility Accommodations

Website and Educational Content Accommodations

If you encounter barriers accessing our content, we can provide:

Alternative formats for educational materials (large print, audio, Braille)
Personal assistance with product research and selection
Phone-based ordering and consultation services
Email-based mushroom education and support
One-on-one virtual consultations with accessibility accommodations

Shopping and Health Consultation Accommodations

Extended time for product research and decision-making
Assistance with understanding complex mushroom interactions and benefits
Alternative payment methods when needed
Flexible delivery options to accommodate specific health needs
Customized product recommendations based on accessibility requirements

Communication Accommodations

Sign language interpreters for video consultations (with 48-hour notice)
Written summaries of verbal health consultations
Extended consultation times for complex health discussions
Multiple format options for important health and safety information
Clear, simplified explanations of complex mushroom science

Health and Safety Accessibility

Accessible Health Information

Drug interaction warnings in multiple accessible formats
Clear contraindication information for various health conditions
Easy-to-understand dosage guidelines with visual and text alternatives
Accessible emergency contact information for adverse reactions
Simplified health questionnaires for product recommendations

Specialized Support

Consultation services for customers with specific health conditions
Coordination with healthcare providers when appropriate
Accessible resources for caregivers and family members
Support for customers with cognitive impairments in product selection
Clear protocols for reporting adverse effects or concerns

Third-Party Content and Services

While we strive to ensure our entire digital ecosystem is accessible, some third-party content or services (such as research databases or payment processors) integrated into our website may not fully meet accessibility standards. We actively work with vendors to improve accessibility and provide alternatives when possible.

If you encounter accessibility barriers with third-party content on our site, please contact us, and we'll work to provide alternative access methods or direct assistance.

Legal Compliance

This accessibility policy is designed to comply with applicable laws and regulations, including:

Americans with Disabilities Act (ADA)
Section 508 of the Rehabilitation Act
FDA guidelines for dietary supplement accessibility
State and local accessibility requirements

Accessibility Statement Updates

We review and update this accessibility policy regularly to reflect:

Changes in accessibility standards and best practices
Feedback from users with disabilities in our wellness community
New product launches and educational content
Updates in health and safety regulations
Legal requirement changes

Check this page periodically for the most current information about our accessibility efforts and commitments.

Alternative Access Methods

If you are unable to access any content, educational materials, or functionality on our website due to a disability, please contact us using the methods listed above. We will work with you to provide the information or functionality in an alternative format that meets your needs, including personalized mushroom recommendations and health guidance.

Emergency Accessibility Support

For urgent accessibility needs related to product safety, adverse reactions, or critical health information, we provide 24/7 emergency support:

Emergency Email: emergency@wildspore.com
Emergency Phone: 1-800-WILD-911 (1-800-945-3911)

Contact Information

Wildspore Mushrooms Accessibility Team
Email: accessibility@wildspore.com
Phone: 1-800-WILD-123 (1-800-945-3123)
TTY: 711
Live Chat: Available on website
1016 Trinity Rd, Ashland City TN 37015

Business Hours: Monday-Friday, 8 AM - 7 PM EST
Saturday: 10 AM - 4 PM EST
Emergency accessibility issues: Available 24/7 via email and emergency phone

Wildspore Mushrooms is committed to making functional mushroom wellness accessible to everyone. We believe that the path to natural health should be open to all, regardless of ability. Thank you for helping us create an inclusive wellness community where everyone can benefit from the power of functional mushrooms.